Privacy Policy

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help with your experience.

When Do We Collect Information?

We collect information from you when you:

Subscribe to a newsletter

Fill out a contact form

Use live chat

Enter information on our site

Provide feedback on our services

How Do We Use Your Information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

To allow us to better serve you in responding to customer service requests

To quickly process transactions

To ask for ratings and reviews of services or products

To follow up after correspondence (live chat, email, or phone inquiries)

How Do We Protect Your Information?

An external PCI-compliant payment gateway handles all credit card transactions.

Your personal information is contained behind secured networks and is accessible only by a limited number of authorized persons who are required to keep the information confidential. All sensitive or credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Do We Use ‘Cookies’?

Yes. Cookies are small files that enable a site or its service provider to recognize your browser and capture certain information. We use cookies to:

Keep track of advertisements

Compile aggregate data about site traffic and interactions for better experiences and tools

You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies through your browser settings.

Third-Party Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, trade, or otherwise transfer your Personally Identifiable Information unless we provide advance notice, except to trusted partners who help operate our website or conduct business, provided they agree to keep information confidential.

Third-Party Links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have independent privacy policies; we are not responsible for their content or activities but welcome feedback about them.

Google

We use Google services, including Google Analytics and Google Ads, which may use cookies to collect information for analytics and advertising purposes. You may opt out via the Google Ad Settings page or Network Advertising Initiative Opt-Out page.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Our Privacy Policy link includes the word “Privacy” and can easily be found on our homepage.

You will be notified of any Privacy Policy changes on this page.

You can change your personal information by emailing us.

We honor Do Not Track (DNT) signals and do not use advertising or tracking when a DNT browser mechanism is in place.

Children’s Online Privacy Protection Act (COPPA)

We do not specifically market to children under 13 years old and comply with COPPA requirements.

Fair Information Practices

In the event of a data breach, we will notify users via email within 7 business days.

We also uphold the Individual Redress Principle, ensuring individuals have enforceable rights against data collectors and processors who fail to comply with the law.

CAN-SPAM Act

We collect your email address in order to:

Send information and respond to inquiries

Market to our mailing list or send updates after the original transaction

To comply with the CAN-SPAM Act, we agree to:

Not use false or misleading subjects or email addresses

Identify messages as advertisements in a reasonable way

Include our business address

Honor opt-out/unsubscribe requests quickly

Contacting Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Shark Window Cleaning

(714) 410-6493